Shipping policy

Thank you for shopping with Golden Hoof. We want your candles to arrive safely and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification when your order has shipped.
During high-volume periods (such as holidays), processing may take longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times will be provided at checkout.

Please note: Delivery times are estimates and may vary due to carrier delays beyond our control.

Shipping Restrictions

Currently, we only ship to addresses within the United States.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking information to update.

Damages, Lost, or Delayed Packages

We are not responsible for delays caused by the carrier, weather, or customs.
If your package arrives damaged, please contact us within 2-3 days of delivery with photos of the product and packaging so we can assist you.
If your order is lost in transit, we will work with the carrier to resolve the issue.

Questions

If you have any questions about shipping, please contact us at: goldenhoofllc@gmail.com